Why have I not received any order confirmation?
Most cases this is because our customers have accidentally entered their email wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfilment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
It's been over 6+ weeks and I have not received my order, what can I do?
We have stated a few examples why receiving your order might take longer than expected. If you still haven’t received your order within the timeframe given above, please contact us. We’ll take care of it for you so rest assured your item is on the way! ☺
I entered my address wrong! Can you please change it?
Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully and enter the address in ENGLISH.
- IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
Returns & Refunds
Can I return the item ?
We understand that it can be difficult to get that perfect piece of gear the first time around. If you are not completely satisfied with your purchase we will grant a full refund or exchange. Customers are responsible for the shipping costs for returns unless the return is a result of our error or a manufacturing defect.
Its been 2 months, can I still return the item ?
Item(s) must be in new condition, not missing parts, tags, or instructions and in resalable condition. Items eligible to be returned must be post marked within 30 days of their receipt by buyer, or no later than 45 days after their initial shipment. We do not grant refunds or exchanges for custom, discontinued, clearance, or closeout items except due to our error or an undisclosed defect.
If you need more information or want to proceed a return, please contact us via email:
How long does shipping take?
|LOCATION||EXPRESS SHIPPING ESTIMATED TIME|
|United States, Canada||15-30 Business days|
|Europe, UK||15-35 Business days|
|Australia, New Zealand, Oceania||15-40 Business days|
|Mexico, Central America, South America||15-30 Business days|
|United Arab Emirates, Asia, Africa||20-45 Business days|
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
I have received only part of my shipment, where are the other items?
We ship from different parts of the world so some items might arrive earlier than others. If you’d like to know the status of your other items, kindly refer to your “order status” feature on our website by adding your tracking number or please email us with your name and order number.